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Search results for:/hc/en-us/sections/360001104534-Making-a-Booking

Reporting a problem with a booking
Report a tour or experience issue (increased prices, closed venues, etc.)… If something went wrong with a booking (a no-show, a safety issue, unexpected costs, or behavior that… Contacting support from the booking page attaches the booking context automatically, so you don't need
Booking for a group or family
After booking, you can invite the friends or family you're travelling with to join the booking… Send them an invite by email from your booking page, and they can see the booking details on their own… Inviting your friends or family to the booking
Booking for a group or family
After booking, you can invite the friends or family you're travelling with to join the booking… Inviting your friends or family to the booking… Each experience has a maximum group size set by the host
Transferring a booking to another host
A transfer keeps the guest's booking in place, which is better for the guest than a cancellation… While a transfer request is pending, the booking shows a Transfer pending banner… You stay on the booking until a new host is actually assigned
Booking through Viator or GetYourGuide
Why Withlocals cannot change a partner booking… Withlocals receives the booking and assigns it to a host, but changes and cancellations have to go through… If your host cancels a partner booking, the partner handles the refund
How to reschedule your booking
Cancel your booking and rebook a different time or a different host… If you need a different date or time, you can reschedule eligible bookings yourself by picking a new… Open the booking from My Bookings. Find the Reschedule booking action and start
How to cancel your booking
You can cancel a confirmed or unconfirmed booking from the booking details page… Your booking moves to cancelled immediately and, if a refund applies, Withlocals starts the refund right… On eligible bookings, the cancellation step offers a Reschedule booking option alongside Continue cancellation
How Withlocals keeps your booking safe
Why booking and paying through the Withlocals platform keeps you protected as a guest… Refunds are enforced by the platform, not negotiated: If a host cancels a confirmed booking,… If the host does not accept your booking request, you are not charged
Partner bookings (Viator, GetYourGuide)
On the booking detail page, a Partner booking banner sits at the top… If a partner booking has an issue, contact Withlocals support from the booking page… How to recognise a partner booking
Viewing and managing your bookings
A Help section with a link to the help center and a button to contact Withlocals support about the booking… If the booking came through a partner like Viator, a Partner booking banner with the partner's name appears… Cancel the booking (see How to cancel a booking)