If something comes up and you can't host a confirmed booking, you can transfer it to another host in the same city. A transfer keeps the guest's booking in place, which is better for the guest than a cancellation. The host who ends up hosting the booking is the one who is paid for it.
Which bookings can be transferred
A booking can be transferred when:
The experience is a Withlocals Original that other hosts in your city are approved to run. See Withlocals Originals.
The experience starts more than 25 hours from now.
Personalized offers, partner bookings (Viator, GetYourGuide) and Priceless bookings can't be transferred. If a transfer is not possible, the booking page tells you so, and your options are to reschedule or cancel.
How to transfer
Open the booking in your host dashboard.
Under Manage booking, tap Cancel or transfer booking.
Choose Yes, please find another host for this booking and tap Confirm.
Withlocals checks which hosts in your city are approved for the experience and free on the booking's date. One of two things happens:
Available hosts found. You see the hosts who can take the booking. Pick a transfer reason, add a detailed explanation, and tap Confirm transfer. The booking moves to one of them right away.
No available hosts. You see hosts who are approved for the experience but whose agenda blocks the date. Choose which of them to notify, pick a reason, and tap Send transfer request. Those hosts receive the request and one of them can accept it.
Once a new host is assigned, the booking is updated and the guest is notified of the host change.
While a transfer request is pending, the booking shows the status Transfer Requested and a Transfer pending banner. You stay on the booking until another host accepts. If you change your mind, tap Retract transfer request on the banner and confirm with Yes, keep the booking.
If no host accepts the request in time, the booking is cancelled. That cancellation counts as a cancellation by you, and you are not paid for the booking.
Transfer reasons
When you transfer a booking, you pick one of these reasons:
Health matter
Requested by the guest
Scheduling conflict
Other
What it means for your payout and your score
After a transfer, the new host is paid for the booking. You receive nothing for it, even if you had already prepared for it.
A transfer appears in your Booking Completion timeline with the reason you gave, but it does not lower your completion rate the way an avoidable cancellation does. See Your Booking Completion score.
Good to know
The original booking details (price, itinerary, date, time) stay the same after a transfer.
Transfers are handled from the booking page. There is no separate transfer button; it is part of Cancel or transfer booking.