Your host dashboard shows all your bookings in one place. From there you open a booking, chat with or call the guest, accept or reject a request, reschedule, or cancel or transfer.
On your homepage
Upcoming bookings shows your next booking with its date and time, the experience, the guest's name and the group size, plus Chat and Call buttons. Up to two further bookings are listed below it. Tap the section title to open your full booking list.
When guests are waiting for a reply, a notice at the top of the page tells you how many actions require your attention. Tap it to open the Actions required list.
Your monthly recap summarizes last month: guests hosted, what you earned, completed and cancelled bookings, reviews and your average rating.
Your booking list
The booking list shows upcoming bookings first. Earlier bookings sit below a Past bookings divider, so you no longer need a separate archive. Each booking shows its status (for example Confirmed or Unconfirmed), the experience, the guest's name, the date and time, and the number of adults and children. A small icon marks bookings where the guest added a request.
Tap the settings icon at the top of the list to open Booking overview settings. Here you can hide past bookings, hide unconfirmed bookings, and filter by booking type. When your settings hide bookings, the list reminds you and offers to reset them.
What you see when you open a booking
Booking Details: date and time, group size, the guest's preferred language, what is included and excluded, and the booking reference. For a cancelled booking you also see the cancel reason.
Guest request: preferences or requests the guest shared after booking. Follow up in the chat.
Attraction Tickets: whether the guest has arranged the entrance tickets they need. See Attraction tickets on your bookings.
Your guests: the organizer, who they are travelling with, and the languages they speak, with Chat and Call buttons. You also see until when the guest can cancel free of charge.
Where you will meet: the meeting point, with Open in Maps. For pick-up experiences it shows the area where you pick up your guest.
Reservation details: booking reference, confirmation date, and for partner bookings the partner's reference.
Payment info: what you receive in total, the Withlocals fee, the service fee and the guest price, plus the invoice or credit note once it exists.
Manage booking: the actions described below.
A help section with a link to this help center.
Depending on the booking, a banner appears at the top:
Action required on a new booking request, with Accept booking and Reject booking.
Transfer pending while a transfer request is open, with Retract transfer request.
Partner booking for bookings that came through a partner like Viator or GetYourGuide, showing who organized it. See Partner bookings.
A reminder to ask your guest for a review after a completed booking, with Go to chat.
Actions you can take
Accept booking or Reject booking on an unconfirmed request. The same buttons sit in a bar at the bottom of the page. See Responding to booking requests.
Chat with the guest. Chat is not available for partner bookings.
Call the guest. The phone number is shared once the guest can no longer cancel for a refund; until then the booking shows the date it becomes visible.
Reschedule booking, when the booking can be rescheduled.
Cancel or transfer booking on a confirmed booking. If the booking can be transferred, you are first asked "Could we transfer this booking to another host?". Choose yes to look for another host, or no to cancel. See Transferring a booking to another host and How to cancel a booking as a host.
Good to know
If you can't host a booking, transferring is better than cancelling because the guest keeps their trip. Both show up in your Booking Completion timeline.
If you cancel a booking yourself, you are not paid for it, whatever the reason. See How to cancel a booking as a host.
If the guest changes or cancels the booking, the booking's status updates in your list and details, and you receive a notification.