If something went wrong with a booking (a no-show, a safety issue, unexpected costs, or behavior that violated platform rules), you contact Withlocals support from the booking page. There is no automated "report issue" form, so describe what happened in a message and the support team will follow up.
From the booking page
Open the booking in your host dashboard.
Scroll to the Need help? We're here for you section at the bottom of the booking detail page.
Tap Contact Withlocals Support.
Describe what happened. Include:
What went wrong.
When it happened (time, during or after the experience).
Any photos, screenshots, or timestamps you have.
Contacting support from the booking page attaches the booking context automatically, so you don't need to repeat the booking reference.
Through the help center
You can also open the help center from the same section and follow the support process there. Use this if you no longer have the booking at hand.
Reporting a chat user
Reporting a problem with the guest's behavior in chat (hate speech, spam, scam or fraud, inappropriate behavior) is a separate process. Open the conversation, open the details panel, and pick Report to file a complaint about the user.
Good to know
Send the report as soon as possible. Fresh details make it easier for support to help.
Keep the description factual. Stick to what happened and let support assess the situation.
If you feel unsafe during an experience, prioritize your safety first and report afterwards.