Some of your bookings come from partner platforms. The guest found your experience on the partner site, booked there, and the booking is then created in your Withlocals dashboard. Withlocals distributes experiences via Viator and GetYourGuide.
How to recognise a partner booking
In your booking list, a partner booking shows "Organized by" followed by the partner's name instead of a guest name. On the booking page, a Partner booking banner at the top shows who organized it and the partner's booking reference. The reference also appears under Reservation details.
In the chat, a partner guest's conversation is locked. A banner replaces the message box: "This is a partner account. Guests book through the partner platform and don't see messages here. Contact the guest directly using their booking details."
What you can and cannot do
You can:
See the booking in your dashboard alongside direct bookings.
See the date, time, number of guests, meeting point, and any request the guest added.
See the traveller's name and, when available, their phone number in the Your guests section.
You cannot:
Chat with the guest inside Withlocals. Use the contact details on the booking page instead.
Transfer the booking to another host. Partner bookings can't be transferred.
Opt out of partner bookings from your own settings. If you'd like to be excluded from partner bookings, tell us and we'll switch it on for your account.
Good to know
Payout for partner bookings runs through the normal payout process.
If you cancel a partner booking, the same rule applies as for any host cancellation: you are not paid for it. The cancellation is passed on to the partner, who refunds the guest.
Partner guests can't leave a review on Withlocals. Their reviews live on the partner platform.
If a partner booking has an issue, share the booking and what's happening; we coordinate with the partner when needed.