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/hc/en-us/sections/360001104674-Safety-and-Trust
Managing your host profile
Sections
on Manage profile… Last name, date of birth,
and
gender are private… Public information: profile photo, personal title,
and
your personal description (bio)
Reporting a problem with a booking
If you feel unsafe during an experience, prioritize your
safety
first
and
report afterwards… If something went wrong with a booking (a no-show, a
safety
issue, unexpected costs, or behavior that… Stick to what happened
and
let support assess the situation
Host licensing
and
permits
The tour licenses task lives in the Hosting
and
Training section of your onboarding,
and
the license… If you answer no, your answer is saved
and
no further action is needed… Older licenses can still be removed
and
re-added
KYC
and
identity verification
Withlocals creates a Stripe verification session
and
takes you to Stripe in your current browser tab… Follow the Stripe instructions: choose a document type, take photos of your ID
and
, if asked, a selfie… While Stripe is still reviewing, the task shows verification in progress
and
the button is disabled
Cancellation
and
refund policy
After the grace period ends
and
up until 7 days before the experience, you can still cancel
and
get the… Partner bookings (Viator, GetYourGuide,
and
others)… Right after you book, you have a 24-hour window in which you can cancel
and
get everything back, including
Host onboarding
and
training
See KYC
and
identity verification… a tour license
and
, if yes, add your licenses… See Host licensing
and
permits
Viewing
and
managing your bookings
children, your payout,
and
the guest's name
and
photo… Title of the experience, start
and
end date
and
time, duration… Number of adults
and
children, booking reference. What's included
and
excluded
Is this message really from Withlocals?
with your host inside Withlocals, every conversation shows this reminder at the top: For your
safety
… always communicate
and
transfer money via the Withlocals website or app… Withlocals chat feels wrong, you can report the contact from inside the chat: Open Messages
and
What is Withlocals for hosts?
Guests browse experiences by city
and
pick a date, time,
and
host… Each experience has a title, description, itinerary,
and
price… guests can
trust
each other Invoicing details are captured so you receive invoices for your earnings
Does hosting with Withlocals make me an employee?
You provide your services as an independent host,
and
you decide how
and
when you want to offer your… Withlocals is a platform that connects you with guests
and
helps handle bookings, payments,
and
support… When you host with Withlocals, you are not employed by
us
