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Search results for:/hc/en-us/categories/360000488233-Booking-and-traveling

Booking through Viator or GetYourGuide
Withlocals receives the booking and assigns it to a host, but changes and cancellations have to go through… Cancellation and refund policy How to cancel your booking How to reschedule your booking… The sender and the booking reference tell you which platform processed it
How to cancel your booking
Your booking moves to cancelled immediately and, if a refund applies, Withlocals starts the refund right… Cancellation and refund policy How long do refunds take? How to reschedule your booking… See Cancellation and refund policy for the full rules
How to reschedule your booking
Open the booking from My Bookings. Find the Reschedule booking action and start… Cancel your booking and rebook a different time or a different host… Rescheduling keeps the same booking and the same price
Reporting a problem with a booking
Contacting support from the booking page attaches the booking context automatically, so you don't need… From the booking page… to repeat the booking reference
Booking for a group or family
Send them an invite by email from your booking page, and they can see the booking details on their own… Inviting your friends or family to the booking… Here is how group and family bookings work
Booking for a group or family
Send them an invite by email from your booking page, and they can see the booking details on their own… After booking, you can invite the friends or family you're travelling with to join the booking… Inviting your friends or family to the booking
How Withlocals keeps your booking safe
Why booking and paying through the Withlocals platform keeps you protected as a guest… You and your host communicate through the Withlocals chat, which is accessible from your booking page… If the host does not accept your booking request, you are not charged
Transferring a booking to another host
If something comes up and you can't host a confirmed booking, you can transfer it to another host in… Both transferring and cancelling affect your booking completion metrics… You see them and the platform can auto-transfer the booking to one of them
Partner bookings (Viator, GetYourGuide)
The guest found your experience on the partner site, booked there, and the booking is then created in… On the booking detail page, a Partner booking banner sits at the top… See the guest name and contact details attached to the booking
How does Withlocals work?
Both types work the same way from a booking and payment point of view… Once the host accepts, the payment goes through and the booking moves to confirmed… Confirmation and payment