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/hc/en-us/articles/13268488461980-Report-a-conversation
Is this message really from Withlocals?
verification code If
a
conversation
in Withlocals chat feels wrong, you can
report
the contact… How to
report
a
contact… When you open
a
chat with your host inside Withlocals, every
conversation
shows this reminder at the
Reporting
a
problem with
a
booking
Report
a
tour or experience issue (increased prices, closed venues, etc.)… If something went wrong with
a
booking (
a
no-show,
a
safety issue, unexpected costs, or behavior that… Open the
conversation
, open the details panel, and pick
Report
to file
a
complaint about the user
How to request
a
personalized offer
The host reviews your request and sends you
a
personalized offer: an itinerary,
a
duration, and
a
price… How to send
a
request… Related
articles
How to book your first experience
Type
a
destination in the search bar on the home page and pick
a
city from the autocomplete… Booking for
a
group or family How to use
a
gift voucher… Applying
a
coupon
Searching for experiences
Find
a
local guide searches for hosts in
a
destination instead… If nothing on the page fits, you can request
a
personalized offer from
a
host in that destination… Browsing
a
destination
How to reset your password
The reset link takes you to
a
page where you set
a
new password… Related
articles
… Enter
a
new password and confirm it
How to leave
a
review
Leaving
a
review is separate from reporting
a
problem. You can do both… What makes
a
helpful review… Related
articles
How to delete your account
You'll see
a
"Your account deletion is in progress" message with
a
Cancel account deletion button… Cancel
a
deletion you started… Related
articles
How to use
a
gift voucher or coupon code
A
code may: Discount
a
fixed amount or
a
percentage…
A
coupon that has already been used on
a
paid booking cannot be used again if it was
a
one-time code… Related
articles
What happens if my host cancels?
When
a
host cancels, they pick
a
reason from
a
fixed list: Health matter Tickets unavailable… You never lose money when
a
host cancels
a
confirmed booking… You get
a
full refund
