Skip to main content
English
English
English
English
Hi, how can we help?
Search for articles...
Search results for:
/hc/en-us/articles/360005190074-Need-to-cancel-your-booking
How
to
cancel
your
booking
Open
your
booking
from My Bookings. Find the
Cancel
booking
action… See How
to
reschedule
your
booking
… How
to
reschedule
your
booking
How
to
reschedule
your
booking
How
to
cancel
your
booking
Cancellation and refund policy How
to
add or remove guests… In that case, message
your
host
to
agree on a new time, or
cancel
and rebook if the cancellation policy…
Cancel
your
booking
and rebook a different time or a different host
Your
Booking
Completion score
Host performance tiers How
to
cancel
a
booking
as a host How
to
manage
your
calendar… Not every cancellation hurts
your
score. When you
cancel
a
booking
, you're asked for a reason… See How
to
cancel
a
booking
as a host
How Withlocals keeps
your
booking
safe
Why
booking
and paying through the Withlocals platform keeps you protected as a guest… You and
your
host communicate through the Withlocals chat, which is accessible from
your
booking
page… You can read those before you book
to
get a feel for who you'll be spending
your
time with
Responding
to
booking
requests
If you accept and then
need
to
back out, you have
to
transfer or
cancel
, which affects
your
host metrics… On those experiences, when a guest books, the
booking
starts as unconfirmed and you
need
to
accept or… You only
need
to
respond
to
requests on experiences where instant confirmation is turned off
Booking
through Viator or GetYourGuide
Cancellation and refund policy How
to
cancel
your
booking
How
to
reschedule
your
booking
… GetYourGuide: log in
to
your
GetYourGuide account, open
your
booking
, and follow their change or
cancel
… Viator account, open
your
booking
, and follow Viator's change or
cancel
options
How
to
add or remove guests
To
move the
booking
, see How
to
reschedule
your
booking
… How
to
reschedule
your
booking
Cancellation and refund policy
Booking
through Viator or GetYourGuide… Inviting
your
friends or family
to
the
booking
Reporting a problem after
your
experience
To
look into
your
case, we
need
:
Your
booking
reference (on the
booking
details page)… If you want
to
end a future
booking
instead of report on a past one, see How
to
cancel
your
booking
… How
to
leave a review How
to
cancel
your
booking
Contacting
your
host
Close
to
the time of
your
experience,
your
host's phone number appears on the
booking
details page… You can also go straight
to
Messages from the main menu
to
see all
your
chats… Open the chat from
your
booking
What if something goes wrong?
To
end the
booking
entirely, see How
to
cancel
your
booking
… Contacting
your
host Reporting a problem after
your
experience How
to
cancel
your
booking
…
To
help quickly, we
need
:
Your
booking
reference (on the
booking
details page)
