Your Booking Completion score is a number between 0% and 100% that shows how often you actually host the guests who book you. A high score builds trust with guests and the platform, which means more visibility in search and more bookings landing on your calendar.
How your score is calculated
Your score looks at your most recent bookings and works out the percentage you completed. It uses your last 50 eligible bookings, on a rolling basis: each new completed or cancelled booking pushes the oldest one out, so the score always reflects your recent performance.
Because the window keeps moving, you can recover from a rough patch by completing your next bookings. A few completed bookings in a row pull the percentage back up.
When your score unlocks
You need at least 5 eligible bookings before a score is shown. Until then you're in the Starter stage, and your dashboard shows your progress toward unlocking the score (for example, 3 of 5 scored bookings).
Score levels
Once your score is unlocked, it sits in one of three levels. The level decides the visibility and priority you get across the platform.
Level | Score | What it means |
Needs work | Under 85% | Reduced visibility in search and a lower chance of being chosen for transferred or partner bookings. Completing your next bookings moves you back up. |
Average | 85% to 95% | Standard placement in search and the contact form. You're bookable across all channels, without the top-tier boost. |
Excellent | Over 95% | Top visibility in search, priority in the local picker on Withlocals Originals, and first pick for transferred and partner bookings. |
As an example: if 47 of your last 50 bookings were completed, your score is 94% and you're in the Average level. Two more completed bookings without a cancellation would put you at 98% and into Excellent.
Which cancellations affect your score
Not every cancellation hurts your score. When you cancel a booking, you're asked for a reason. Reasons fall into two groups: valid reasons that don't affect your score, and avoidable reasons that do.
Avoidable reasons count against your score. These reflect things you could have prevented by keeping your calendar up to date:
No-show: the guest shows up but you don't. This is the most damaging signal and always counts against you.
Scheduling conflict: something else came up at the same time.
No longer available for this date: you realised after the booking was made that you can't do it.
You don't want to host this booking: this counts the same as any other avoidable cancellation.
Valid reasons don't affect your score. These describe situations outside your control, and they're excluded from the calculation:
Severe weather that makes the experience unsafe or impossible
A health matter or personal emergency
Force majeure, such as a strike, protest, or public disturbance
A key venue or location that is unexpectedly closed
Entrance tickets that are unavailable, with no way to check beforehand
The guest asked you to handle the cancellation
A guest request you can't realistically deliver
The honest reason matters. If you cancel a booking the day before with the reason "scheduling conflict", it counts as not completed. If you cancel the same booking with the reason "severe weather", it doesn't affect your score at all.
Bookings that don't count at all
Some bookings appear on your timeline but never change your percentage:
Guest cancellations: when the guest cancels for their own reasons, you aren't penalised.
Admin or partner cancellations: if our team cancels a booking, or a partner platform pulls it back, that's not on you.
Bookings that haven't happened yet: future confirmed bookings only enter your score after the experience date.
What a high score unlocks
A higher score makes you easier for guests to find and more likely to receive new bookings:
More visibility in search: your experiences appear higher in guide search results and in the contact form when guests look for hosts in your city.
Priority for transfers and partner bookings: when a booking needs to move to another host, or comes in through a partner like Viator or GetYourGuide, reliable hosts are picked first.
Picked more often in Withlocals Originals: when an experience has multiple hosts, a higher score increases your chance of being the one chosen.
How to keep your score healthy
A common cause of cancellations is forgetting to keep your calendar up to date. A few habits keep your score strong:
Keep your calendar current. Block the days you can't host before guests can book them. This is the single biggest way to avoid cancellations.
Be honest about why you cancel. If something genuinely outside your control comes up, pick the matching valid reason. The scoring is built to recognise real life.
Where to see your score
From your host dashboard, open the performance area and select Booking Completion. There you'll see your current score and level, your progress this month, the rewards your score unlocks, and a timeline of your recent completed and cancelled bookings.
Good to know
A no-show is the heaviest penalty. Keeping your calendar accurate is the best protection against one.
The score is one of several host performance metrics, each with its own level. See Host performance tiers.
Cancelling a confirmed booking for an avoidable reason lowers your score. See How to cancel a booking as a host.
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