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Search results for:/hc/en-us/articles/22024906127132-Guest-cancellations

Report a suspicious guest message in the chat
How to report a suspicious chat message to Withlocals?
Attraction tickets on your bookings
When the guest confirms every required ticket, the banner disappears and the section reads "Your guest… If the guest hasn't confirmed… Related articles
What happens if my host cancels?
Related articles… Host cancellations are rare… Health matter Tickets unavailable Key location closed Unable to accommodate guest
When to buy tickets that are included in your experience price
Related articles… pays on Withlocals, you are responsible for buying that ticket for the guest… For the full guest-side rules, see Cancellation and refund policy
How Withlocals keeps your booking safe
Why booking and paying through the Withlocals platform keeps you protected as a guest… Related articles… Every host on Withlocals is vetted before they can welcome guests
How does Withlocals work?
What you do as a guest… Related articles… single host who set the title, itinerary, photos, and price, and personally runs the experience with guests
Viewing and managing your bookings
From the dashboard you can open a booking, chat with the guest, call them, start a transfer, or cancel… A Help section with a link to the help center, where you can also reach us about the booking… Call the guest if their phone number is shown
Partner bookings (Viator, GetYourGuide)
See the guest name and contact details attached to the booking… You cannot: Chat with the guest inside Withlocals… If you'd like to be excluded from partner bookings, just let us know and we'll switch it on for your
Transferring a booking to another host
A transfer keeps the guest's booking in place, which is better for the guest than a cancellation… Once a new host is assigned, the booking is updated and the guest is notified of the host change… The new host takes over the chat with the guest
Viewing your invoices
Related articles… The PDF you see for a booking is also the document Withlocals issues to the guest for that sale… If a guest asks for an invoice, you can forward this PDF or point them to Withlocals support