Some experiences visit a museum, monument, or attraction with paid entry. For a few of those, the booking page points the guest to the official ticket page and shows you whether they've confirmed they have it. This article explains how that works. If your experience involves an attraction but isn't set up this way, the booking won't show an Attraction Tickets section and the rest of this article doesn't apply.
Where to see it
Open the booking from your host dashboard. On a booking where this is set up, you see two things:
Guest ticket not confirmed banner near the top of the booking, while at least one ticket is still pending and the date hasn't passed.
Attraction Tickets section, which lists each required ticket with the venue name, the date and time the ticket should be for, and a status of either Confirmed by guest (with the date and time they confirmed) or Guest hasn't confirmed yet.
When the guest confirms every required ticket, the banner disappears and the section reads "Your guest has confirmed they have their entrance tickets. The tour is ready to go."
If the guest hasn't confirmed
The reminder banner suggests reminding the guest through the chat. From the booking details:
Open the chat with your guest.
Send a friendly nudge that they need to buy their ticket from the venue and confirm in their booking.
If they need help finding the right ticket page, share the venue's official link.
The guest can also confirm right after booking, before they leave the confirmation screen, so it's normal for newer bookings to be pending and confirmations to come in over time. The reminder only appears for confirmed, upcoming bookings.
Who sets it up
Attraction tickets are set up at the experience level by Withlocals operations, not from your host dashboard. That's also why they aren't switched on for every experience that visits an attraction. If you think attraction tickets should be added to or removed from one of your experiences, contact Withlocals support and we can update it for you.
Good to know
The guest pays the venue directly. You do not buy the ticket and Withlocals does not collect payment for it.
The required ticket time on the booking is calculated from your tour start, so the guest enters the venue when your tour reaches it.
If the venue is sold out for the guest's slot and they ask for help, message them through the chat. If you can't work around it, see How to cancel a booking as a host. "Tickets unavailable" is one of the cancellation reasons that does not count against your completion metrics.
Keep ticket conversations on Withlocals chat so there's a record if anything goes wrong.
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