Your refund depends on when you cancel relative to the start time of your experience. These rules apply to bookings made directly on Withlocals.
Direct bookings on Withlocals
When you cancel | Refund |
Within 24 hours after booking (grace period) | Full refund, including the service fee |
More than 7 days before the experience | Refund of the experience price, minus the service fee |
Less than 7 days before the experience | No refund |
Withlocals uses the exact start time of your experience, not midnight, when calculating the 7-day window.
24-hour grace period
Right after you book, you have a 24-hour window in which you can cancel and get everything back, including the service fee. This grace period ends when one of the following happens first:
24 hours pass after the host confirms your booking.
You reach the point 24 hours before your experience starts.
If your experience is already less than 24 hours away when you book, the grace period does not apply.
7-day cancellation window
After the grace period ends and up until 7 days before the experience, you can still cancel and get the experience price refunded. The service fee is not refunded in this window.
No refund within 7 days
Once you are within 7 days of the experience, cancellations are not refundable. This protects hosts who have reserved time for your booking.
If your host cancels
When a host cancels a confirmed booking, you get a full refund, including the service fee. You do not have to do anything. See What happens if my host cancels?.
Partner bookings (Viator, GetYourGuide, and others)
If you booked your Withlocals experience through a partner platform like Viator or GetYourGuide, the partner's cancellation policy applies and you manage the booking on their site. See Booking through Viator or GetYourGuide.
Good to know
The cancellation step shows you the refund you will receive before you confirm, so you always see the outcome first.
Rescheduling is a separate option and does not involve a refund. See How to reschedule your booking.
Refunds go back to the original payment method. Timing depends on your bank. See How long do refunds take?.
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