You can cancel a confirmed or unconfirmed booking from the booking details page. Before you confirm the cancellation, Withlocals shows the refund you will receive.
Steps to cancel
Open your booking from Bookings.
Under Manage booking, tap Cancel booking.
A window asks "Want to cancel your booking?" and tells you whether you get a full refund, a partial refund or no refund according to the cancellation policy. Tap Continue cancellation, or Keep my booking to stop.
Under "Why are you cancelling?", select a reason. This is required. The options are:
My plans changed
I found a better option
The host asked me to cancel
The host is not responding
Other
Tap Cancel booking to finalise.
Your booking shows Cancelled by you immediately and, if a refund applies, Withlocals starts the refund right away.
How much will you get back?
The cancellation step tells you the exact refund type based on when you cancel:
Full refund if you are still inside the 24-hour grace period after booking, or within 1 hour of confirmation for a booking made less than 24 hours before the experience.
Partial refund (experience price, minus the service fee) if you are outside the grace period but still more than 7 days before the experience.
No refund if you are within 7 days of the experience.
See Cancellation and refund policy for the full rules.
Consider rescheduling instead
If your plans shifted but you still want the experience, reschedule rather than cancel. On eligible bookings, the cancellation step offers a Reschedule booking option alongside Continue cancellation. See How to reschedule your booking.
Good to know
If your host is not responding, pick The host is not responding as the reason so we can follow up with the host.
If your host asked you to cancel, it is better that the host cancels: you are then refunded in full, including the service fee, whatever the timing. See What happens if my host cancels?.
An unconfirmed booking can be cancelled with a full refund at any time.
Bookings made through Viator or GetYourGuide must be cancelled on the partner platform. See Booking through Viator or GetYourGuide.
The refund goes back to the payment method you used when booking.
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