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Search results for:/hc/en-us/sections/22682787221660-Cancellations

Managing your host profile
Sections on Manage profile… Transportation mode: the modes you use when hosting (walking, public transport, bicycle, car, boat, scooter… The Public information section is the one guests actually see
What happens if my host cancels?
Why would a host cancel?… Host cancellations are rare… guest Scheduling conflict No longer available Other Withlocals tracks host cancellations
Your Booking Completion score
Which cancellations affect your score… Some bookings appear on your timeline but never change your percentage: Guest cancellations:… A common cause of cancellations is forgetting to keep your calendar up to date
Booking through Viator or GetYourGuide
How to change or cancel… Which cancellation policy applies?… Withlocals receives the booking and assigns it to a host, but changes and cancellations have to go through
Cancellation and refund policy
7-day cancellation window… If your host cancels… Once the grace period has ended and you are within 7 days of the experience, cancellations are no longer
Host performance tiers
Cancellations outside your control, like a guest cancelling or severe weather, don't count against you
When to buy tickets that are included in your experience price
valid cancellation and does not count against your completion metrics in the same way as avoidable cancellations
What if something goes wrong?
Tell us what's happening and we'll take it from there… If you still can't reach them, tell us what happened and we'll step in
How to delete your account
Cancel a deletion you started… Tell us briefly why you want to delete your account… Tell us the email the account is registered to and we'll restore it before the 30 days are up
Reporting a problem after your experience
Tell us what happened and we'll take it from there