Your host dashboard tracks how you're performing on three separate metrics. Each has its own tier, so you might be Gold on one and Starter on another.
The three metrics
Metric | What it measures |
Timely Response | How fast you reply to guest messages |
Guest Satisfaction | The balance of positive and negative reviews you receive |
Booking Success | The share of your confirmed bookings that complete |
Timely Response and Guest Satisfaction
These two metrics work the same way. Your score goes up or down with each event, and your tier is based on that running score.
The tiers are:
Starter
Bronze
Silver
Gold
You start at Starter and move up as you score points. Each tier has a minimum score to reach, and your progress toward the next tier is shown on your dashboard.
What moves your Timely Response score: replying to a guest message in time adds points, and replying late takes points away. The time limit is set by Withlocals.
What moves your Guest Satisfaction score: positive reviews add points, negative reviews take points away.
Booking Success
Booking Success uses a different model. It's based on your booking confirmation rate, measured as a percentage, and has these tiers:
Starter: while you have fewer than 5 scored bookings
Bad: confirmation rate at or below 85%
Average: between 85% and 95%
Excellent: above 95%
Once you pass 5 scored bookings, your tier is calculated from the percentage.
Where to see your tiers
Open your host dashboard and tap into the performance area. Each metric has its own page showing your current tier, the progress bar to the next tier, and the recent events that changed your score or rate.
Good to know
Tiers are per metric, not one overall level. You can be Gold on Timely Response and Starter on Guest Satisfaction.
Cancelling a confirmed booking directly hurts your Booking Success rate. See How to cancel a booking as a host.
Your reviews feed into Guest Satisfaction. See Understanding your reviews.
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