Skip to main content

Hi, how can we help?

Search results for:/hc/en-us/sections/22681902114844-Cancellation

Cancellation and refund policy
7-day cancellation window… your Withlocals experience through a partner platform like Viator or GetYourGuide, the partner's cancellation… The cancellation step shows you the refund you will receive before you confirm, so you always see the
Managing your host profile
Sections on Manage profile… Transportation mode: the modes you use when hosting (walking, public transport, bicycle, car, boat, scooter… The Public information section is the one guests actually see
How to cancel your booking
On eligible bookings, the cancellation step offers a Reschedule booking option alongside Continue cancellation… Steps to cancel… Click Continue cancellation. Select a reason (optional)
Booking through Viator or GetYourGuide
Which cancellation policy applies?… When you book through a partner platform, the partner handles the payment, confirmation, cancellation… The partner's cancellation policy applies, not the Withlocals direct-booking policy
How long do refunds take?
I cancelled, but I still don't see the money… After a cancellation that qualifies for a refund, Withlocals sends the refund back to you… Withlocals processes the refund shortly after the cancellation
How to reschedule your booking
Remember that cancellation is subject to the Cancellation and refund policy… In that case, message your host to agree on a new time, or cancel and rebook if the cancellation policy… How to cancel your booking Cancellation and refund policy How to add or remove guests
When to buy tickets that are included in your experience price
For the full guest-side rules, see Cancellation and refund policy… That reason is treated as a valid cancellation and does not count against your completion metrics in… Partner bookings (Viator, GetYourGuide) follow the partner's cancellation policy, so check the partner
Attraction tickets on your bookings
If you think attraction tickets should be added to or removed from one of your experiences, tell us which… "Tickets unavailable" is one of the cancellation reasons that does not count against your completion
How Withlocals keeps your booking safe
See Cancellation and refund policy… Cancellation and refund policy Is this message really from Withlocals?
Your Booking Completion score
Which cancellations affect your score… Two more completed bookings without a cancellation would put you at 98% and into Excellent… Not every cancellation hurts your score. When you cancel a booking, you're asked for a reason