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/hc/en-us/sections/22681902114844-Cancellation
Cancellation
and refund policy
7-day
cancellation
window… your Withlocals experience through a partner platform like Viator or GetYourGuide, the partner's
cancellation
… The
cancellation
step shows you the refund you will receive before you confirm, so you always see the
Managing your host profile
Sections
on Manage profile… Transportation mode: the modes you
use
when hosting (walking, public transport, bicycle, car, boat, scooter… The Public information
section
is the one guests actually see
How to
cancel
your booking
On eligible bookings, the
cancellation
step offers a Reschedule booking option alongside Continue
cancellation
… Steps to
cancel
… Click Continue
cancellation
. Select a reason (optional)
Booking through Viator or GetYourGuide
Which
cancellation
policy applies?… When you book through a partner platform, the partner handles the payment, confirmation,
cancellation
… The partner's
cancellation
policy applies, not the Withlocals direct-booking policy
How long do refunds take?
I
cancelled
, but I still don't see the money… After a
cancellation
that qualifies for a refund, Withlocals sends the refund back to you… Withlocals processes the refund shortly after the
cancellation
How to reschedule your booking
Remember that
cancellation
is subject to the
Cancellation
and refund policy… In that case, message your host to agree on a new time, or cancel and rebook if the
cancellation
policy… How to cancel your booking
Cancellation
and refund policy How to add or remove guests
When to buy tickets that are included in your experience price
For the full guest-side rules, see
Cancellation
and refund policy… That reason is treated as a valid
cancellation
and does not count against your completion metrics in… Partner bookings (Viator, GetYourGuide) follow the partner's
cancellation
policy, so check the partner
Attraction tickets on your bookings
If you think attraction tickets should be added to or removed from one of your experiences, tell
us
which… "Tickets unavailable" is one of the
cancellation
reasons that does not count against your completion
How Withlocals keeps your booking safe
See
Cancellation
and refund policy…
Cancellation
and refund policy Is this message really from Withlocals?
Your Booking Completion score
Which
cancellations
affect your score… Two more completed bookings without a
cancellation
would put you at 98% and into Excellent… Not every
cancellation
hurts your score. When you cancel a booking, you're asked for a reason