If something went wrong during your experience, we can investigate and decide on next steps. Tell us what happened and we'll take it from there.
What to share
To look into your case, we need:
Your booking reference (on the booking details page).
A clear description of what happened, in order.
Whether you raised the problem with your host at the time, and what they said.
Any photos, screenshots, or chat messages that support what you describe.
Stick to facts. We handle disputes based on what we can verify.
Reporting from a specific booking
If you'd like to anchor your report to a specific booking before describing what happened, open My Bookings, select the booking, and use the Need help? section on the booking details page. Anything you send from there is automatically linked to that reservation, so we already have your booking reference.
Good to know
Reporting a problem is separate from leaving a review. You can do both. See How to leave a review.
If you want to end a future booking instead of report on a past one, see How to cancel your booking.
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