If something went wrong during your experience, contact Withlocals support. The support team can investigate and decide on next steps.
Contact support from the booking
The fastest path is from the booking itself, because it links your message directly to the right reservation.
Log in to Withlocals on the web or in the app.
Open My Bookings and select the booking.
Scroll to the Need help? section.
Tap Contact Withlocals Support.
Describe what happened and send.
Contact support from the help center
You can also reach support without opening the booking first.
Open the Withlocals Help Center from the Need help? section on any booking, or from the Help link in the main menu.
Use the help center to find an article or to start a conversation with the support team.
Make your report easy to act on
Describe what happened clearly and in order.
Include your booking reference if you can. You can find it on the booking details page.
Mention whether you raised the problem with your host at the time, and what they said.
Stick to facts. The team handles disputes based on what they can verify.
Good to know
Reporting a problem is separate from leaving a review. You can do both. See How to leave a review.
If you want to end a future booking instead of report on a past one, see How to cancel your booking.
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