If something is wrong before, during, or right after your experience, contact Withlocals support from the booking. The support team can investigate and take it from there.
Contact support from your booking
Log in to Withlocals on the web or in the app.
Open My Bookings and select the booking.
Scroll to the Need help? section.
Tap Contact Withlocals Support.
Describe what is happening in the text field and send.
Your message is filed as a support request linked to that specific booking, so the team already has your booking reference when they pick it up.
If your host does not show up
Before contacting support, try the chat with your host first. They may be running late or waiting at a slightly different spot. See Contacting your host for how to open the chat.
If you still can't reach them, contact support from the booking as described above and describe what happened.
If the experience is not what you booked
Talk to your host on the spot if you can. Many misunderstandings get resolved with a quick conversation. If it can't be fixed in the moment, contact support from the booking and describe what was different from the listing.
Good to know
Messages in the Withlocals chat are logged and can be referenced if there is a dispute later. Keep the conversation on the platform.
You can also contact Withlocals after the experience. See Reporting a problem after your experience.
To end the booking entirely, see How to cancel your booking.
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