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/hc/en-us/articles/12257167005852-Stay-Safe-and-Secure
How Withlocals keeps your booking
safe
Why booking
and
paying through the Withlocals platform keeps you protected as a guest…
Secure
payments… Related
articles
Host code of conduct
Stay
inclusive
and
mindful… Communicate politely
and
respectfully with both guests
and
Withlocals… Be available to answer questions
and
reassure guests before
and
during the experience
Cancellation
and
refund policy
Partner bookings (Viator, GetYourGuide,
and
others)… Related
articles
… Your refund depends on when you cancel, relative to both when you booked
and
when the experience starts
Understanding your earnings
Refunds
and
credit notes… Related
articles
… Finances section of your host dashboard shows a balance overview with your Available for payout amount
and
How to reset your password
If your host account email has changed
and
you can't receive the reset link, share the old
and
new email… Related
articles
… Check your inbox for the reset email
and
open the link
How to
use
a gift voucher or coupon code
Related
articles
… Withlocals vouchers
and
promo codes are applied as coupon codes on the checkout page… Pick an experience
and
go through the checkout as usual (date, adults, children)
What payment methods are accepted?
Related
articles
… At checkout, Withlocals shows the payment methods available for your country
and
currency… The payment methods you see depend on your country
and
the currency you selected
How does Withlocals work?
You browse experiences by city, pick one,
and
book a date
and
time through the site or app… Each host offer has a single host who set the title, itinerary, photos,
and
price,
and
personally runs… The title, itinerary, meeting point, photos,
and
price are set by Withlocals,
and
several hosts in the
How to delete your account
If you're still within the 30-day window, tell
us
the email the account is registered to
and
we'll stop… Related
articles
… Scroll to the bottom
and
open the account deletion link
Choosing your payout frequency
Related
articles
… payouts go through PayPal or bank transfer (SEPA/Wise), Withlocals handles your payout schedule directly
and
… The page confirms the change
and
shows the date of your next scheduled payout
