Every booking belongs to the Withlocals account it was made with. You can't book without an account, so if a booking is missing from your Bookings page, you are most likely logged in to a different account.
Why a booking can be missing
You booked with a different email address than the one you're logged in with now.
You booked with Google, Facebook or Apple. A social login only opens the same Withlocals account when it uses the same email address. If your Google, Facebook or Apple account uses a different address, it is a separate Withlocals account, even when the name is the same.
You booked with Apple and chose to hide your email. Your account then uses an address that ends in @privaterelay.appleid.com, not your own email address. Log in with Continue with Apple to reach it.
Someone else booked for you. The booking is in their account. They can invite you from the booking, so you see it in your own account too. See How to add or remove guests.
How to find it
Find the booking confirmation email from Withlocals. We send it to the email address of the account you booked with.
Log out of Withlocals.
Log in with that email address. If you booked with Google, Facebook or Apple, use the same button again. See Signing in with a social account.
Open the menu and choose Bookings. In the app, Bookings is a tab at the bottom of the screen.
Can't find the confirmation email? Search your inbox and spam folder for "Withlocals". Do this for every email address you use.
Forgot the password for that account? See How to reset your password.
Asking us about the booking
Need help with the booking? Log in to the account you booked with and send us a message from there. We can then see your booking right away.
For your privacy, we can't share or change a booking's details from a different account.
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