All your bookings live in your account on the website and in the Withlocals app. You can see what's coming up, look back at past trips, and open any booking for details.
How to find your bookings
Log in to Withlocals.
Open the menu and choose Bookings. In the app, Bookings is a tab at the bottom of the screen.
The Bookings page lists your upcoming bookings first. Bookings that have already happened or were cancelled sit below a Past bookings divider on the same page.
Tap the settings icon at the top of the list to open Booking overview settings, where you can hide past bookings or unconfirmed bookings. If your settings hide some bookings, the page tells you and offers to reset them.
Booking statuses you may see
Confirmed: your booking is set. Bookings that have taken place keep this status.
Unconfirmed: the host still needs to accept your booking. The booking page shows by when: "{host} needs to confirm by {date}". If it isn't confirmed by then, the request expires and the hold on your card is released. Hosts have 48 hours, or until 6 hours before the start if that comes first.
Cancelled by you on {date}, Cancelled by host on {date} or Cancelled by support on {date}: the booking was cancelled. When the host cancelled, the booking page shows why.
Not confirmed - refunded: the time slot was taken by another guest while your payment was processing. You were refunded in full automatically.
Received, Requested, Rejected or Expired: statuses of a personalized offer. See How to request a personalized offer.
What you see when you open a booking
Your host, with Chat and Call buttons. Calling becomes available once your free cancellation period has ended; until then the page shows from when.
Your group: the people travelling with you. You can invite them so they see the plan and can chat with the host too. See How to add or remove guests.
Where you will meet, with Open in Maps.
Reservation details: booking reference, confirmation date, your cancellation policy and, for confirmed upcoming bookings, Download receipt.
Manage booking: Change number of people, which tells you when a change is no longer possible, Reschedule booking when the booking can be rescheduled, and Cancel booking.
After the experience, a prompt to Write a review.
Changing the number of people
You can change the number of people on a confirmed booking yourself. Under Manage booking, tap Change number of people, set how many adults and children are coming, and confirm. You can add people until 48 hours before the experience starts, and remove people while your booking can still be cancelled for a refund. You pay or get back the difference on the spot. See How to add or remove guests.
Good to know
The website and the Withlocals app share the same data. Anything you do in one shows up in the other.
Booking confirmations are also emailed to you, so you can use your inbox as a quick reference.
Bookings made through Viator or GetYourGuide show who organized them and are managed on the partner platform. See Booking through Viator or GetYourGuide.
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