Your host dashboard tracks how you're performing on two metrics. Each has its own tier, so you might be Gold on one and Starter on the other.
The two metrics
Metric | What it measures |
Timely Response | How fast you reply to new chats from guests |
Booking Completion | The share of your bookings that you complete |
Timely Response
Your score goes up when you reply to a new chat within 24 hours and down when you reply later. The tiers are:
Starter
Bronze
Silver
Gold
You start at Starter and move up as you earn points. Your progress toward the next tier is shown on your dashboard. See Response time and timely response score for the exact rules.
Booking Completion
Booking Completion is a percentage that shows how reliably you host the guests who book you, based on your last 50 eligible bookings on a rolling basis. On your homepage the card is called Booking Success. The tiers are:
Starter: while you have fewer than 5 eligible bookings, your score isn't shown yet
Needs work: under 85%
Average: 85% to 95%
Excellent: over 95%
Completing bookings raises it, and cancelling for an avoidable reason lowers it. Cancellations outside your control, like a guest cancelling or severe weather, don't count against you. See Your Booking Completion score for the full breakdown.
Where to see your tiers
Open your host dashboard and tap into the performance section. Each metric has its own page showing your current tier, your progress to the next tier, and a timeline of the recent events that changed your score.
Good to know
Tiers are per metric, not one overall level. You can be Gold on Timely Response and Needs work on Booking Completion.
Cancelling a confirmed booking for an avoidable reason lowers your Booking Completion score. Cancelling for any reason means you are not paid for that booking. See How to cancel a booking as a host.
Your reviews and average rating are shown on your host profile and in your monthly recap; they are not part of these tiers. See Understanding your reviews.
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