Withdrawing a personalized offer pulls it back from the guest. The offer becomes inactive, the guest can no longer accept it, and no payment is taken.
Use this when an offer is still open (the guest has not yet accepted) and you no longer want it to be accepted as it stands.
When to withdraw
Withdraw an offer when something has changed since you sent it and the offer no longer reflects what you can do. Common reasons:
Your availability has changed and you can't host the date or time anymore.
You sent the offer with the wrong details (price, group size, meeting point) and want to start over.
The conversation with the guest has moved in a different direction and the original offer no longer fits.
The guest never replied and you don't want the offer to stay active.
If the offer just needs small changes, update it instead of withdrawing. An update keeps the same offer in the chat and lets the guest see the new version. Withdraw is for when you want the offer pulled back entirely.
How to withdraw
You can withdraw from the booking detail screen for that offer:
Open the offer from your chat with the guest, or from your bookings list.
Find the Withdraw offer action.
Confirm in the window that appears.
The action asks you to confirm because withdrawing cannot be undone.
After you withdraw, the offer's status changes to withdrawn, both you and the guest are notified, and the chat shows a "personalized offer withdrawn" message.
What happens to the guest
The guest can no longer accept the offer. If they hadn't paid yet, nothing was charged, so no refund is needed. The guest sees a clear "this offer has been withdrawn by the host" notice on the offer page.
Letting the guest know in chat why you withdrew, and whether you can send a new offer, keeps the conversation open.
After withdrawing
A withdrawn offer cannot be re-activated. If you want to make a new proposal, send a fresh personalized offer from the chat. See How to send a personalized offer.
If the guest has already accepted the offer and it has become a confirmed booking, you can no longer withdraw it. At that point it's a regular booking and the host cancellation flow applies, which has different rules and consequences.
Effect on your host performance
Withdrawing an offer that was never accepted is not a cancellation. It does not affect your Booking Success score, because no confirmed booking existed.
Withdrawing is recorded as an action you took in your conversation with the guest. If the conversation started with a guest message you hadn't yet replied to, withdrawing inside the response window counts as your response toward your Timely Response score, the same as a chat reply or sending a new offer. See Response time and timely response score.
Frequent withdrawals are still worth avoiding for trust and clarity, even if no metric is directly hit:
Guests can lose confidence if offers keep changing or disappearing.
It's a sign your offer details should be checked more carefully before sending.
If your real availability has changed, also update your calendar so new requests for that period don't keep coming in.
Good to know
Withdrawing only works on offers that are still active. You can't withdraw an offer that has already been accepted, expired, rejected, or previously withdrawn.
The guest is notified by the platform when you withdraw. You don't need to send a separate cancellation message, but a short note in chat explaining the situation is good practice.
Withdrawing does not delete the chat history. The original offer message stays in the conversation, marked as withdrawn.
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