Two things track how responsive you are: your response time (shown to guests on your public host page) and your Timely Response score (part of your host performance).

Your public host page shows Response time with "less than X hours", where X is based on how quickly you reply. Guests see this when they view your profile.

The Timely Response score rewards hosts who reply quickly to new chats. Only the first message in a new chat counts. A new chat can be a message from a potential guest, a personalized offer request, or a confirmed booking notification.

The score ranges from 0 to 50. Once you reach 50 points you can't earn more until your score drops below 50.

Your points place you in one of four levels: Starter, Bronze, Silver and Gold. You move from Starter to Bronze at 5 points. Each level unlocks rewards, such as a better position in search results and, at Gold, a quick responder badge.

If you schedule a break, new chats that come in during the break don't affect your score. You won't earn points, but you won't lose any either. Blocking time in your agenda is different: it stops new bookings, but you are still expected to reply to new chats within 24 hours. If you can't reply for a while, schedule a break. See Out of office and breaks.

From your host homepage, open the Timely Response card in the performance section. The page shows your current level and points, the points gained in the last 30 days, the rewards each level unlocks, and a timeline of the chats that changed your score.