My payment didn't go through
If your payment didn't go through, don't worry - this is usually easy to fix. The quickest solution is to try again with a different card or payment method.
Common causes and how to fix them
Cause | What to Do |
Card declined by your bank | Contact your bank and ask them to allow the transaction. Make sure international and online payments are enabled on your card. |
3D Secure verification failed | When your bank's verification popup appears, complete the authentication step (entering a code or approving via your banking app). If the popup didn't appear or closed too quickly, try again and watch for it. |
Insufficient funds | Check your account balance and make sure you have enough to cover the full booking amount (experience price plus service fee). |
Card doesn't support online payments | Some debit cards or prepaid cards are not enabled for online transactions. Try a different card that supports e-commerce payments. |
Browser or connection issue | Clear your browser cache, try a different browser, or switch from mobile to desktop (or vice versa). A slow connection can sometimes interrupt the payment process. |
Quick fixes to try first
Use a different card - Switch to another Visa, Mastercard, or Amex card.
Try another payment method - If you're in the Netherlands, try iDEAL. In Belgium, try Bancontact.
Retry in a different browser - Some browser extensions or privacy settings can block payment popups.
Disable your VPN - VPNs can occasionally interfere with payment processing or 3D Secure verification.
Still not working?
If you've tried the steps above and your payment still won't go through, contact our support team. To help us resolve this quickly, please include:
The last 4 digits of the card you tried
The error message you saw (if any)
The browser and device you're using (e.g., Chrome on iPhone, Safari on MacBook)
The experience you were trying to book
Our team will investigate and get back to you as soon as possible.