What is the service fee?
The service fee is 10% of the experience price, added to your booking total at checkout. It's how Withlocals keeps the platform running smoothly for travellers and hosts alike.
What the service fee covers
Platform costs - Building and maintaining the marketplace so you can discover, compare, and book experiences easily.
Customer support - A dedicated support team available to help you and your host before, during, and after your experience.
Secure payment processing - Safe, encrypted transactions so your payment details are always protected.
Where to see the service fee
The service fee is shown as a separate line item at checkout, before you confirm your payment. You'll always see the exact amount so there are no surprises. The total price displayed on the experience page does not include the service fee - it is added during checkout so you can see a clear breakdown.
Frequently asked questions
Is the service fee refundable?
Yes. If you receive a full refund for a cancelled booking, the service fee is refunded as well. For partial refunds, the service fee refund amount depends on the circumstances of the cancellation.
Is the service fee the same for every booking?
The service fee is a percentage of the experience price, so the exact amount varies depending on the cost of the experience you book. The percentage rate is the same across all bookings.
Can I avoid the service fee?
The service fee applies to all bookings made through Withlocals. It's part of what makes the platform reliable and safe for both travellers and hosts.